I've been bringing my pup here his entire life (2½ years) and everyone here is very friendly & pleasant to deal with... ...which helps soften the blow of the bill. Lol. Just to be clear, I believe their pricing is fair, and in my experience, pretty much the same as anywhere else providing this level of service. They've taken great care of my dog & I've never felt pressured or guilted into spending money on anything extra. I've had experiences over the years, with different providers, that could sell you an extended warranty for your car, while treating your pet. No pressure here. Just good quality care for the ones you love.